We are facing slight delays in deliveries due to Covid 19 pandemic. Please bear with us. Happy Shopping!


Qsn. -1 : How much will I have to pay for shipping?

Nothing! We offer FREE Shipping on all rugs with no minimum purchase required but free shipping is available for delivery in India only.

Qsn. -2 : Do you ship worldwide?

Yes, we do ship worldwide through our logistic partner Fedex, but delivery outside India has to be borne by the buyer.

Qsn. -3 : Are the prices, which appear on the website, inclusive of all taxes and duties?

In India: Yes, Prices are inclusive of all taxes.
International: There are extra duties and local taxes applicable, depending on the custom laws of respective countries. You have to pay it to our shipping partner at the time of delivery. For more information,kindly get in touch with us at info@azarahome.com

Qsn. -4 : How do you ship & how quickly will I receive my order?

We ship through FedEx. All of our rugs are shipped within 1 – 3 business days from your purchase date.

Qsn. -5 : What types of payment do you accept?

We offer secure online payment options such as Visa, Master Card, Maestro, RuPay, American Express, and Diners Club International. For your convenience we also accept payments through virtual wallets like Mobikwik, Freecharge, PhonePe, JioMoney, Airtel Money etc.

Qsn. -6 : Will I pay for shipping back?

Buyer is responsible for all returns. However, we will help you with return pickup if you wish to use our logistic partner and also try to get you the best negotiated rates.

Qsn. -7 : Do you make customized rugs?

Yes, sure we make customized rugs. You may share the details here at Made to Order Page on our website or simply email us at info@azarahome.com. Also, you can inquire for custom sizes of our existing products on the website.

Qsn. -8 :Do you take bulk orders?

Yes, we strive to cater all our customer needs. For details and process for placing bulk orders, click here or you may simply write to us at info@azarahome.com. Our team will get in touch with you to understand your requirement.

Qsn. -9 : Is there a showroom I can visit?

Sorry, presently our products are available online only.

Qsn. -10 : Do you charge restocking fee?

We do NOT charge restocking fee. We realize that it’s already a hassle if your order doesn’t work out for you, so we certainly don’t want to make it any more frustrating for you by penalizing you with unnecessary restocking fees you’d see elsewhere.

Qsn. -11 : Is your website secure?

Yes. Our site uses 256-bit SSL (Secure Socket Layer) encryption technology.

Qsn. -12 : How do I place an order?

You may place your order 7 days a week, 24hrs a day. You may even write to us through our Contact Us page. We will be glad to answer your queries.

Qsn. -13 : Can I delay the shipment of my order?

Yes. To place an order with a delayed shipping date its best that you write us to place your order, and our customer representative will better assist you with all available shipping dates.

Qsn. -14 : Why should I buy from Azara Home?

  • Free Shipping.
  • Hassle Free Returns.
  • 50% Off Retail Prices.
  • Expert Customer Care.
  • Secure Online Shopping.
  • 10 Day Returns & No Restocking Fee.
  • All Rugs are Shipped Within 24-72hrs.

Qsn. -15 : How should i clean and care for my rug?

For detailed information on how to clean and care for your rug, click here.

Qsn. -16 : What if my rug is damaged, defective in any way, or just not the item i ordered?

Each of our rug goes through strict quality checks before it is dispatched. However, in case the rug is damaged in transit, we request you to share with us the pictures of the damaged part, as soon as you receive the rug, at info@jazarahome.com, along with your order ID. After receiving your email we will ensure resolution within 2 working days.

Qsn. -17 : When will my refund be processed?

We process all returns and refunds within 7-10 business days after delivery back to your form of payment.

Qsn. -18 : How can I make a change in my order or cancel my order?

Any change or cancellation is only possible if the information is received before the order gets dispatched. Please get in touch with us for the same at info@azarahome.com.

Qsn. -19 : What is your contact information?

Azara Home
B-15, Shalimar Enclave, Kamla Nagar, Agra – PIN: 282005. Uttar Pradesh, INDIA.
Email: info@azarahome.com
WhatsApp Contact: 8650223332

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Azara Home is a young startup based in India and is trading and manufacturing both handmade and machine made rugs. We source most of our products directly from the manufacturers and articians. Read More..

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